In the Washington Post, Elizabeth Dwoskin took note of the growing need for creative writers in the world of virtual assistant and bot building.
Not aspiring to be human — and having a sense of humor about it — are attributes that can have the added benefit of making users more forgiving of a virtual assistant’s limitations and mistakes, said Cathy Pearl, director of user experience at Sense.ly. And as anyone who has used a virtual assistant knows, they make a lot of them. The technology is still young, and its capacity to handle situations is restricted by the limited information it has been exposed to. Artfully conveying that a bot recognizes that it doesn’t know something is one of the most challenging aspects of writing for AI, she said.
Unfortunately, the two health-related virtual assistants the author cited as examples are just the sort of godawful anthropomorphic, uncanny-valley dwellers that give intelligent agents a bad name.